Cancellation and Refund Policy

If a User has initiated a Transaction, the User cannot cancel the same once the Transaction has been initiated/ processed.

User is solely responsible to add the Payee bank account details on the Application and the User must ensure that the details entered in respect of the account name, account number, IFSC code, etc are correct. Xopay shall not be liable to check or validate the account details on behalf of the User. The User acknowledges that in case the User enters incorrect bank details, Xopay will not be responsible/liable to refund any amount to the User whatsoever. Xopay, the Service Providers and the Acquiring Banks will not be responsible in case the User initiates a wrong/incorrect transaction. Users shall have very well understood and acknowledge that payments when made into a bank account of the Payee are irreversible as the same falls under the personal jurisdiction of the said Person.

The User can raise a dispute/query in respect of a particular Transaction within a period of 3 (three) hours after initiation of such Transaction. Any dispute/query raised after 3 (three) hours will not be considered valid by Xopay and Xopay will not be liable to refund any money in such a scenario. 

In case the User claims a refund after the Transaction is settled, the User expressly agrees that such transactions cannot be rolled back and hence covenants to resolve this transaction with the Payee offline and inform Xopay on such resolution. 

There shall be NO REFUNDS or REVERSAL of any kind for successfully initiated/processed Transactions; even where such transaction is effected or executed on account of any default or negligence of the User.

However, the User shall be fully refunded for any kind of debits on account of technical failure on the Application. In such a case, the User shall be refunded the entire amount, including the Convenience Fee (if any), without any demur into his account within 7 (seven) to 10 (ten) working days. 

All refunds to the Users shall not entail any Chargeback of Convenience Fee and related taxes. 

In case of User violating any terms of the Terms of Service, Xopay reserves the right to hold back any payment which it feels as suspicious or invalid unless completely validated.